Shipping policy
Last Updated: August 2026
This Shipping, Local Pickup & Drop-Off Policy explains how orders and repair-service items are processed by Stick Revival, LLC. By placing an order or submitting equipment for repair, you agree to the terms described below.
1. Service Area
Stick Revival currently operates primarily through local pickup and drop-off in and around Oak Park, Illinois. Shipping may be offered for selected products or locations when an eligible shipping option is displayed during checkout.
Available fulfillment options may vary depending on the product, delivery address, equipment size, and service requested.
2. Order Processing
Orders are processed after payment and any required information has been received. Processing times vary depending on the type of order:
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In-stock accessories and merchandise are generally prepared after payment confirmation.
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Refurbished hockey sticks are individually inspected before fulfillment.
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Customized products require additional time because they are prepared using the information submitted by the customer.
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Repair-service timelines begin after Stick Revival receives and evaluates the equipment.
Estimated preparation or completion times may be displayed on the product page, communicated by email, or provided when a local appointment is confirmed. Processing estimates are not guaranteed delivery dates.
Orders may be delayed if customer information is incomplete, customization details require clarification, payment verification is pending, or unexpected repair issues are discovered.
3. Local Pickup
When local pickup is available, customers may select it during checkout or arrange it directly with Stick Revival.
Customers will receive confirmation when their order or repaired equipment is ready. Please do not arrive for pickup until you have received a ready-for-pickup notification or a confirmed appointment.
Customers may be asked to provide:
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Order number
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Customer name
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Confirmation email
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Valid identification, when appropriate
The final pickup location and instructions will be provided privately in the order confirmation or appointment communication.
4. Local Drop-Off for Repairs
Repair items may only be dropped off after an appointment or drop-off arrangement has been confirmed.
Before accepting a stick for repair, Stick Revival may inspect its condition to determine whether it is suitable for structural repair. Submission of a stick does not guarantee that a repair can or will be completed.
Customers should remove personal accessories and clearly identify their equipment before drop-off. Stick Revival is not responsible for unrelated personal items left with the equipment.
5. Shipped Orders
When shipping is available, rates and available services will be calculated or displayed during checkout. Shipping charges may depend on:
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Destination
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Package dimensions and weight
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Product type
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Carrier service
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Delivery speed
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Special handling requirements
Large or unusually shaped products, including hockey sticks and storage equipment, may require additional shipping charges. If an additional charge is required after checkout, Stick Revival will contact the customer before fulfillment.
6. Delivery Estimates
Any delivery estimate provided at checkout is an estimate only. Delivery times may be affected by carrier delays, weather, holidays, service interruptions, incorrect addresses, or other circumstances outside the control of Stick Revival.
Stick Revival is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier. However, we will provide reasonable assistance with investigating an eligible delayed or missing shipment.
7. Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please review your shipping information carefully before submitting an order. If an address correction is requested before shipment, we will make reasonable efforts to update it. Address changes cannot be guaranteed after an order has entered fulfillment.
Additional shipping or redelivery costs caused by an incorrect or incomplete address may be charged to the customer.
8. Tracking Information
When tracking is available, the tracking number will be sent to the email address associated with the order.
Tracking information may take some time to update after the shipping label is created. A shipping-label notification does not necessarily mean that the carrier has physically received the package.
9. Damaged Packages
Please inspect your order promptly after delivery. If an item arrives damaged, contact us as soon as reasonably possible at Contact@StickRevival.com.
Please include:
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Order number
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Description of the damage
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Photographs of the product
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Photographs of the shipping package
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Photographs of the shipping label
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An unboxing video, if available
Please retain the item and all original packaging while the claim is being reviewed. Do not discard, repair, modify, or use a visibly damaged product before receiving further instructions.
Submitting a damage report does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the available evidence, carrier requirements, product condition, and applicable store policies.
10. Missing or Stolen Packages
If tracking shows that an order was delivered but you cannot locate it, please:
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Check the delivery location and surrounding area.
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Ask household members, neighbors, reception staff, or building management.
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Confirm that the shipping address on the order is correct.
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Contact the shipping carrier.
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Notify Stick Revival at Contact@StickRevival.com.
Stick Revival will assist with an eligible carrier investigation when possible. Replacement or reimbursement is not guaranteed for packages confirmed as delivered to the address supplied by the customer.
11. Returned or Undeliverable Packages
If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect it from the carrier, the customer may be responsible for additional shipping charges.
Any refund for a returned package will be handled according to our Refund & Return Policy. Original shipping charges and carrier return fees may be non-refundable where permitted.
12. Repair-Service Shipping
If mail-in repair services are offered, customers must receive approval and shipping instructions before sending equipment.
Customers are responsible for properly packaging the stick and using a suitable shipping service. Stick Revival is not responsible for damage that occurs before the equipment is received.
Unless otherwise agreed:
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The customer is responsible for inbound shipping costs.
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Return-shipping charges will be communicated before shipment.
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Insurance and tracking are strongly recommended.
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Equipment should not be mailed to an unconfirmed address.
13. Warranty Returns
Do not ship or return a repaired or refurbished stick under warranty without contacting Stick Revival first.
Approved warranty claims will receive specific return, inspection, repair, replacement, pickup, or drop-off instructions. Unauthorized shipments may be refused or returned to the sender.
Warranty coverage is governed by the separate Warranty Policy and does not automatically include shipping expenses unless confirmed by Stick Revival.
14. Customized Products
Customers are responsible for reviewing all customization information before placing an order, including names, team details, numbers, colors, sizes, and quantities.
Customized products may require additional processing time and may not be eligible for return or exchange unless they arrive damaged, defective, or materially different from the approved order details.
15. Unclaimed Local Orders and Equipment
Customers should collect completed orders and repaired equipment within the timeframe communicated in the pickup notification.
If an order or repair item remains unclaimed, Stick Revival will make reasonable attempts to contact the customer. Additional storage charges, cancellation, or other handling may apply after written notice, subject to applicable law and the terms communicated to the customer.
16. Changes to This Policy
Stick Revival may update this policy to reflect changes in fulfillment methods, carriers, service areas, business operations, or legal requirements. The version published on the website at the time of purchase will apply to the order unless otherwise required by law.
17. Contact Us
For shipping, pickup, drop-off, or delivery questions, contact:
Stick Revival, LLC
Oak Park, Illinois
Email: Contact@StickRevival.com
